Terms & Conditions
Effective Date: May 29, 2026
Welcome to The Silk Cycle Inc. (“The Silk Cycle,” “we,” “our,” or “us”). These Terms and Conditions govern your access to and use of our website, facilities, membership programs, mobile services, customer accounts, payment systems, and all related services.
By accessing our website, creating an account, purchasing services, using our facilities, or otherwise interacting with The Silk Cycle, you agree to be bound by these Terms and Conditions.
If you do not agree to these Terms, please discontinue use of our website and services.
1. About The Silk Cycle
The Silk Cycle is a premium self-service laundromat offering modern laundry equipment, cashless payment solutions, membership benefits, customer loyalty programs, and related laundry services.
The website is intended to provide information regarding our locations, memberships, pricing, promotions, services, and customer resources.
2. Eligibility
By using our website or services, you represent that:
- You are at least 18 years of age or are using our services under the supervision of a parent or legal guardian.
- You have the authority to enter into legally binding agreements.
- You will provide accurate and complete information when creating accounts or using our services.
3. Customer Accounts
Certain features may require the creation of a customer account.
You agree to:
- Provide accurate account information.
- Maintain the security of your login credentials.
- Promptly update any changes to your information.
- Accept responsibility for all activity occurring under your account.
The Silk Cycle reserves the right to suspend or terminate accounts suspected of fraud, misuse, or violation of these Terms.
4. Membership Programs
Memberships may provide access to special pricing, promotions, rewards, loyalty benefits, or other customer advantages.
Membership benefits:
- Are subject to change at any time.
- Have no cash value unless otherwise stated.
- May be suspended or terminated for misuse or abuse.
- Are non-transferable unless expressly permitted by The Silk Cycle.
The Silk Cycle reserves the right to modify or discontinue membership programs at its discretion.
5. TSC Card and Cashless Payment Systems
Customers may utilize a TSC Card, mobile payment system, or other cashless payment methods offered by The Silk Cycle.
By using these systems, you acknowledge:
- You are responsible for safeguarding your card or account credentials.
- Transactions recorded within our systems will be deemed accurate unless proven otherwise.
- Lost or stolen cards should be reported promptly.
- Certain balances, promotions, or credits may expire as permitted by law.
The Silk Cycle is not responsible for unauthorized use resulting from failure to secure your account or card.
6. Customer Responsibilities
Customers agree to:
- Follow all posted facility rules.
- Operate equipment according to instructions.
- Supervise minor children at all times.
- Respect other customers and staff.
- Maintain cleanliness while using the facility.
- Report equipment issues promptly.
Customers may not:
- Damage equipment or property.
- Use machines improperly.
- Engage in disruptive, threatening, or unlawful behavior.
- Bring hazardous materials into the facility.
- Use facilities for commercial laundering without authorization.
7. Lost, Damaged, or Stolen Property
Customers are responsible for their personal belongings and laundry items.
The Silk Cycle is not responsible for:
- Lost clothing
- Stolen property
- Damaged items resulting from improper machine use
- Items left unattended
- Damage caused by customer-supplied detergents, chemicals, or products
Customers are encouraged to promptly remove items upon completion of their laundry cycle.
8. Equipment Availability
While we strive to maintain all equipment in working order, we do not guarantee uninterrupted availability of:
- Washers
- Dryers
- Payment systems
- Membership systems
- Mobile applications
- Website functionality
Equipment may occasionally be unavailable due to maintenance, repairs, upgrades, or circumstances beyond our control.
9. Promotions and Special Offers
Promotions, discounts, loyalty rewards, and special offers:
- May be modified or withdrawn at any time.
- Are subject to specific eligibility requirements.
- May not be combined unless expressly stated.
- Have no cash value unless required by law.
10. Website Use
You agree not to:
- Attempt unauthorized access to our systems.
- Disrupt website functionality.
- Upload malicious software or harmful code.
- Use automated tools to scrape website content.
- Misrepresent your identity.
- Violate applicable laws while using the website.
We reserve the right to restrict or terminate access for violations of these Terms.
11. Intellectual Property
All website content is owned by or licensed to The Silk Cycle, including:
- Logos
- Branding
- Website design
- Graphics
- Images
- Text
- Marketing materials
- Membership program content
- Digital resources
No content may be copied, reproduced, distributed, modified, or used commercially without prior written permission.
12. Video Surveillance
For the safety and security of customers, employees, and property, The Silk Cycle facilities may utilize video surveillance systems.
By entering our facilities, you acknowledge and consent to such monitoring where permitted by law.
Recorded footage may be used for:
- Security investigations
- Safety monitoring
- Theft prevention
- Legal compliance
- Property protection
13. Limitation of Liability
To the fullest extent permitted by law, The Silk Cycle, its officers, directors, employees, contractors, affiliates, and representatives shall not be liable for:
- Loss of clothing or personal items
- Damage to garments
- Business interruption
- Equipment downtime
- Lost profits
- Indirect damages
- Incidental damages
- Consequential damages
- Personal injury resulting from misuse of equipment
Your use of our facilities and website is at your own risk.
14. Indemnification
You agree to defend, indemnify, and hold harmless The Silk Cycle and its officers, employees, affiliates, agents, and representatives from any claims, damages, liabilities, costs, or expenses arising from:
- Your use of our facilities
- Your use of our website
- Violation of these Terms
- Property damage caused by your actions
- Injury caused by your negligence or misconduct
15. Privacy
Your use of our website and services is also governed by our Privacy Policy.
We encourage all users to review our Privacy Policy to understand how personal information is collected, used, and protected.
16. Accessibility
The Silk Cycle strives to provide an accessible experience for all customers.
If you encounter accessibility barriers while using our website or facilities, please contact us so we can work toward a reasonable resolution.
17. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time.
Changes become effective immediately upon posting to the website.
Continued use of our website or services after changes are posted constitutes acceptance of the revised Terms.
18. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Texas, without regard to conflict-of-law principles.
Any legal action arising from these Terms shall be brought exclusively in the courts located within the State of Texas.
19. Contact Information
The Silk Cycle Inc.
Website: www.thesilkcycle.com
Email: legal@thesilkcycle.com