Privacy Policy
Effective Date: May 29, 2026
The Silk Cycle Inc. (“The Silk Cycle,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, create a member account, use our facilities, purchase services, or otherwise interact with us.
The Silk Cycle provides a premium self-service laundromat experience featuring modern laundry technology, membership management, cashless payment solutions, and customer convenience services.
By using our website or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Personal Information
We may collect information you voluntarily provide, including:
- Full name
- Email address
- Phone number
- Mailing address
- Member account information
- TSC Card account information
- Customer service inquiries
- Feedback and survey responses
- Employment applications
- Marketing preferences
Payment Information
When you make purchases, reload your TSC Card, or use our payment systems, payment information may be processed by secure third-party payment providers.
The Silk Cycle does not store complete credit card or banking information on its servers.
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Website usage information
- Pages viewed
- Referral sources
- Date and time of visits
2. How We Use Your Information
We may use collected information to:
- Create and manage customer accounts
- Process membership registrations
- Manage TSC Card balances and reloads
- Provide customer support
- Respond to inquiries
- Process transactions
- Improve our website and services
- Analyze usage trends
- Send service notifications
- Communicate promotions and special offers
- Maintain facility security
- Prevent fraud and unauthorized activity
- Comply with legal obligations
3. Marketing Communications
If you opt in to receive communications from us, we may send:
- Promotions
- Special offers
- Loyalty program updates
- New service announcements
- Facility updates
- Company news
You may unsubscribe from marketing communications at any time using the unsubscribe link provided in our emails.
4. Membership Portal and Account Information
Customers who create accounts through our membership platform may provide information necessary to:
- Access member benefits
- Manage account settings
- Reload TSC Cards
- View transaction history
- Receive account notifications
You are responsible for maintaining the confidentiality of your account credentials.
5. Cookies and Tracking Technologies
Our website may use:
- Cookies
- Analytics tools
- Session identifiers
- Performance monitoring technologies
These technologies help us:
- Improve website functionality
- Analyze visitor behavior
- Enhance user experience
- Maintain website security
You may adjust your browser settings to refuse cookies; however, some features of the website may not function properly.
6. Video Surveillance
For the safety and security of our customers, employees, and facilities, The Silk Cycle locations may utilize video surveillance systems.
Recorded footage may be used for:
- Security monitoring
- Theft prevention
- Safety investigations
- Property protection
- Incident review
Video recordings may be disclosed when required by law or for legitimate business and security purposes.
7. Sharing of Information
The Silk Cycle does not sell personal information to third parties.
We may share information with:
Service Providers
Trusted vendors who assist with:
- Payment processing
- Website hosting
- Membership management
- Marketing communications
- Analytics services
- Technology support
Legal Requirements
We may disclose information if required to:
- Comply with applicable laws
- Respond to lawful requests
- Protect our rights and property
- Investigate fraud or misuse
- Protect customer and employee safety
8. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against:
- Unauthorized access
- Loss
- Misuse
- Alteration
- Disclosure
Despite our efforts, no system can guarantee absolute security.
9. Retention of Information
We retain information only as long as reasonably necessary to:
- Provide services
- Maintain customer accounts
- Meet legal obligations
- Resolve disputes
- Enforce agreements
10. Children’s Privacy
Our website and services are not directed toward children under the age of 13.
We do not knowingly collect personal information from children without appropriate parental consent.
If we become aware that such information has been collected, we will take reasonable steps to delete it.
11. Third-Party Websites
Our website may contain links to third-party websites or services.
The Silk Cycle is not responsible for the privacy practices, security practices, or content of third-party websites.
Users should review the privacy policies of those websites independently.
12. Your Privacy Rights
Depending on your state of residence and applicable laws, you may have rights to:
- Request access to personal information
- Request corrections to inaccurate information
- Request deletion of information
- Opt out of certain communications
- Receive information regarding data practices
Requests may be submitted using the contact information below.
13. Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time.
Updated versions will be posted on this page with a revised effective date.
Continued use of our website or services after changes are posted constitutes acceptance of the revised Privacy Policy.
14. Contact Information
The Silk Cycle Inc.
Website: www.thesilkcycle.com
Email: privacy@thesilkcycle.com